Dynamic outsourcing scorecard

After the decision to outsource ICT facilities, an intensive process is often initiated. Consultancy firms are hired to assist the organization in their quest to find a suitable supplier who best fits the needs of the customer. During this process ‘best practice’ models and benchmarks are used to determine the required services and the appropriate quality assurance. A functional architecture is constructed to describe and define the new services and a formal contract is drafted to agree upon these services between customer and supplier. Finally the services are implemented according to plan. The result is a successfully operating ICT environment. Correct?