New world – New behaviour – New support

We see a new way of working beginning to emerge driving some big changes in the world of ICT support. These are particularly noticeable in the way your employees access and exploit the support they need. These changes are more cultural than technological, and will affect how:

• ICT decision-makers and purchasing executives think about third-party support
• ICT support providers, like Getronics, position, package and deliver their services

We are going to ask how these shifts affect people‟s behaviour and their expectations of the workspace and especially the related support.